I’m having trouble activating my account. Why am I not receiving a verification email or text message?

• Please check your spam folder. The email verification message may have been routed there. 
  • For text messages, please text START to 66458 and then request a new verification code.

If the issue persists, please email ServiceDesk@laramie1.org or call (307) 771-2242 and provide your name, email, and school(s).

How do I change my password?

• In a web browser, click your name in the top-right corner and select Manage Account.
  • Click Security on the left and then Reset Password.
• On a phone, tap Account from the menu and select Change Password.

How do I update my language preferences?

• In a web browser, click your name in the top-right of the screen and then select Manage Account.
  • Select Language and use the drop-down menu to select your language.
• On a phone, tap the three-line menu, select Account, then Preferences, then Language.
  • Choose your language setting from the list.

How do I change or update my email or phone number?

• Most schools do not allow parents to edit their own contact information. Contact your school to request a change. (Click the ? next to your name.) Some schools do allow you to suggest a change through ParentSquare. For more, see the help article, Manage Your Account Settings.

My child is not showing up on my account, how do I add them?

• Contact your school. Your school will be able to verify your identity and connect you to your child in ParentSquare.

How do I unsubscribe?

• To stop text notifications, text the word "STOP" to 66458.

How do I resubscribe to text notifications?

• You can text the word "START" to 66458.
• You can also change your notifications.
  • Go to My Account, then Notification Settings.
  • Choose OFF to turn off notifications.
  • Choose Instant to receive all published Posts instantly.
  • Choose Digest to receive 1 summary notification at the end of the day.

My child no longer attends this school. How do I take them off the list?

• Contact your school. They will verify your identity and can update the account settings to remove you from their records.

How do I send a message to my child’s teacher or principal?

• On the web browser, use Messages on the left to create a message thread with your child's teacher.
  • Search for the teacher's name in the Recipient's box.
  • You can also select your child from the left navigation panel and then select the Message icon to start a thread with the teacher.
• On the app, tap Messages and use the + icon to begin a message thread.
  • Use Messages to initiate a conversation with teachers, staff or parent coordinator at your school.
  • You can reply to a message from the principal, however, you cannot initiate a message to the principal. 

I am getting too many texts on my phone. How do I change this?

• Change your notifications by going to My Account, then Notification Settings.
  • Choose OFF to turn off notifications.
  • Choose Instant to receive all published Posts instantly.
  • Choose Digest to receive 1 summary notification at the end of the day.

How do I update my app or see if it is updated to the latest version?

• On your phone, access the app store and tap your profile to manage apps.
  • You can scroll to see any pending updates and releases.
  • Tap Update next to the app to update it.

How do I combine existing accounts?

• If you receive an invitation email or text, this may mean that you have more than one account. Open the invitation and click the link Sign in to Combine Existing Account. You can also combine accounts later in My Account settings.

Can I still log in using the same email or phone number as before?

• Yes, you can log in using the same information as before.

Will I be sent through this process every time I log in?

• No, after you complete the verification process, nothing else is needed unless your contact information changes.

Can users share an email and/or phone number?

• Yes, family members can share an email or phone number and yet have different accounts.
• However, if one account is a staff account, they can only be accessed with staff email/phone.

How does a user sign in when they share an email or phone number with another user?

• If you are using the same email/phone AND password or Google Sign In, when you sign in you will select your own name.

Can parents have more than one email or phone number?

• Each contact (staff or parent record) has only one email and phone associated with it.
  • A parent account can have multiple contacts, with multiple emails and phone numbers if they have different emails/phones for each child in the school database or across districts.
  • Staff who are also parents can have multiple emails/phones.
  • After verifying your contacts, you can set your preferred order of contacts in which to receive notifications.

Can I add my own email and phone number?

• You are ONLY allowed to add an email or phone if none exists.
• Otherwise, you can only edit existing emails/phones.

How can I confirm my contact information if I skipped it when I signed in?

• The next time you sign out and then sign in again, you'll be asked to verify your contact information.
• OR, when you are signed in to ParentSquare, click on your name in the upper right and select Manage Account.
• Go to the yellow box, Missing kids, schools or contact info? and select Confirm Contact Info.

I never received my verification code by email or text, can I have it resent?

• For security purposes, email and text verification codes are only valid for 10 minutes after they are requested. If you need another code, click Resend Code. If you request a new code, the previous code(s) will still be valid for those 10 minutes.

How do I change my student’s photo?

• Log in to ParentSquare through the browser version, click on your student's name, and use the "X" to remove the current image.
• Then, upload a new, updated photo.